Our Professional Staff

Our experienced providers are committed to a high standard of patient care and are here for you throughout every stage of your hearing journey.

Who We Are

We understand choosing a hearing care provider is a big decision. At Earzlink, our number one priority is delivering exceptional patient care. Our experienced staff is well-trained in a variety of services ranging from evaluations to treatment.

We believe great care includes establishing great relationships with our patients. Treating hearing loss is an ongoing process that requires regular follow-ups, maintenance and cleanings to keep you hearing your best. Our staff is here to support you not only during your initial visit but throughout your entire journey to better hearing.

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Meet Our Providers

Bill

William Bruns

Hearing Specialist, BS/BA, BC-HIS

Bill has been a licensed specialist in the hearing care industry for over 35 years. He has achieved accolades and awards for his work over the years, but his patients' handwritten notes and messages are his biggest achievements.

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Tim 1

Timothy Cross

Hearing Specialist, MA BC-HIS

Tim graduated from the University of Dayton in 1982 with a bachelor's degree in Business Administration.  He was introduced to the hearing industry in 1985 and has been a licensed dispenser for over 30 years.

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Jennifer

Dr. Jennifer Davis AuD. CCC-A

Audiologist

Dr. Jennifer Davis earned her Bachelor of Science Degree in Hearing, Speech and Language Sciences from Ohio University in Athens, Ohio, where she went on to graduate with her Doctorate of Audiology Degree (Au.D) in May of 2015.

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David

David Bruns

Hearing Specialist

David became a licensed hearing aid specialist in 2009. He enjoys the continuing change of technology and communication; teaching his patients how to utilize and understand it to fully benefit from their hearing care choice.

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Diana

Diana Caudill

Hearing Specialist

Diana has been working in the hearing care industry since 1999 and became a licensed dispenser in 2001. She brings organization, genuine compassion and care for her patients to our Earzlink family.

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Sarah

Sarah Smyers

Hearing Specialist Trainee

Sarah is currently training to become a Hearing Specialist. With her years of experience in customer service and the medical industry, it makes her the perfect fit to assist our patients with their hearing needs.

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Trevor

Trevor Daniels

Hearing Specialist Trainee

Trevor has been in the industry for over 25 years with personal experience and is very excited to be able to help others like himself. Trevor has always had an interest in the evolving technology in the hearing world. He is excited to be able to bring his own experiences into the practice! Trevor is currently working towards licensure to become a hearing specialist with Earzlink. 

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Madison

Madison McCollum

Hearing Specialist Trainee

Madison has been a part of the Earzlink family since 2022, training to become a hearing aid specialist. Madison has worked in customer service since 2019. She graduated at the top of her class from Fairfield High School in Leesburg, OH in June of 2020.

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Meet Our Office Staff

Heather Schaaf

Heather Schaaf

General Manager

Heather has worked in the Customer service field since 1995 and has worked in the medical field since 2008. She obtained her Associate of Science degree in 2011 and became a part of the Earzlink family in the Fall of 2020.

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Emily

Emily Trampler

Marketing Assistant

Emily has been a part of the Earzlink family since 2021. She has been a vital part of our team she uses her creative specialties as our marketing assistant. Emily enjoys spreading awareness of hearing health and its importance in everyone’s overall health.

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Lindsey

Lindsey Gutman

Accounting Manager

Lindsey has been in the medical field working in administrative/accounting areas for 20 years. She has a bachelor's degree from Capital University. Lindsey has been an integral part of the Earzlink family since 2016.

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Hailey

Hailey Potts

Patient Care Coordinator

Hailey has worked in customer service and healthcare for several years. She strives to meet the needs of our patients and enjoys assisting patients in their journey to better hearing. Hailey loves to keep things organized and enjoys problem-solving. 

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Heather Sue

Heather Sue Jones

Patient Care Coordinator

Heather's work experience over the years has been very rewarding. Whether performing administrative work for an insurance or mission-related business, assisting in a dietary and medical setting, or purchasing for a library, helping and serving others has brought her great joy and fulfillment.

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Heather Jo

Heather Jo Sherrell

Patient Care Coordinator

Heather Jo graduated from Pensacola Christian College in 2003 with an associate degree in legal office systems. She has spent most of the last 20 years being a stay-at-home mom to her four children.

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Kim Stone

Patient Care Coordinator

Kimberly (Kim) is a 2008 graduate of East Clinton High School and the Laurel Oaks Career Center. Since graduating she has worked exclusively in customer service and enjoys meeting and serving people.

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